RETAIL PRICING:
Please make sure you keep in line with our RRP, Smalls is an essentials collection so does not generally go on sale. If Smalls intend to hold a promotion, retailers will be given advance notice.
OPENING ORDERS:
Initial orders for new accounts must be paid for before items are shipped out.
RE-ORDERS:
No minimum order is required for re-orders. If you are one of our returning vendors and wish to pay within 30 days of your order, let us know and we will update your invoice. Late payments are subject to a 5% late fee for every 30 days past due.
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to hello@lovemysmalls.com
METHOD OF PAYMENT:
Bank Transfer, credit/debit card, Paypal are all accepted forms of payment.
DELIVERY & SHIPPING:
When we receive your order we will advise of a delivery date and approximate cost. We hold stock at all times will try to ensure we meet in-season orders. If however we cannot then the lead time will be advised on a case by case basis. Exact Shipping charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if you agree to pay any additional transportation charges.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact emma@lovemysmalls.com or +44 (0) 2070027799 within 5 days of receipt of damaged or incorrect items. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 30 days after receipt.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.